FAQ
Frequently asked questions
Everything you need to know about our 3D printing service — pricing, materials, lead times, and process.
General
What file formats do you accept?
STL, OBJ, 3MF, and STEP. STEP is preferred for production orders because it preserves design intent and allows dimensional verification. See full file requirements →
What is your minimum order quantity?
One part. No minimum orders, no setup fees, no tooling costs. We produce 1 to 5,000+ parts per order.
How fast can you deliver?
FDM prototypes ship in as fast as 1 business day. SLA prototypes ship in 2–3 business days. MJF production parts ship in 5–7 business days. NYC teams get same-day pickup or next-day delivery. Check transit times by zip code →
Do you sign NDAs?
Yes. We execute NDAs before receiving files as standard practice. Contact our team to initiate the process.
What is your on-time delivery rate?
97%. We track this metric across every order and publish it because we believe reliability is as important as quality.
How many technologies do you offer?
Five: FDM, SLA, Industrial SLA, MJF, and FGF. Each is matched to different tolerance, volume, and timeline requirements.
How many materials do you offer?
23 materials across all five technologies — from PLA at the lowest cost to PC CF at the highest stiffness.
Where is your facility?
Brooklyn, New York. We ship nationwide via express carriers. NYC and NJ get same-day or next-day local delivery.
Do you offer post-processing?
Yes. Sanding, priming, painting, and color matching. We deliver finished parts, not raw prints — especially for presentation models and display pieces. See post-processing by technology →
Can I visit your facility?
Yes, by appointment. Contact us to schedule an in-person consultation or facility tour at our Brooklyn production floor.
Pricing
How much does 3D printing cost?
Pricing depends on material, technology, part volume, and quantity. Upload a file to our instant quoter for real-time per-part pricing. Generally: PLA on FDM is cheapest, MJF Nylon is mid-range, SLA specialty resins are premium. See pricing details →
Do you charge setup fees?
No. Zero setup fees, zero tooling costs. Pricing is per-part based on material, volume, and quantity.
Do you offer volume discounts?
Yes. Per-part cost decreases with quantity. We provide tiered pricing so you can see costs at different volumes before committing.
How does 3D printing compare to injection molding cost?
For quantities under 2,000–5,000 parts, 3D printing is typically more cost-effective when tooling amortization is included. Above 5,000 parts, injection molding usually wins on per-part cost.
Materials
What is your cheapest material?
PLA on FDM — the most cost-effective option for concept models, form-factor checks, and early prototyping.
What is your strongest material?
PC CF (carbon-fiber reinforced polycarbonate) at 8.0 GPa tensile modulus — the highest stiffness in our catalog.
What is your most heat-resistant material?
High Temp resin on SLA — 238°C HDT. Autoclavable and suitable for heat-proximate applications.
Do you offer flexible materials?
Yes. TPU (Shore 95A), Flexible resin (Shore 80A), and Elastic resin (Shore 50A) cover a range of durometers for gaskets, grippers, and compliant mechanisms.
What material is closest to injection-molded nylon?
MJF Nylon PA12 — 1.8 GPa tensile modulus, 175°C HDT. Mechanical properties within 10–15% of injection-molded PA6 in most test configurations.
Need more help?
Visit our Help Center
Detailed guides on file preparation, material selection, post-processing, shipping, and account management — searchable and always up to date.
Go to Help CenterStill have questions?
Talk to our engineers about your project requirements.